Effective Date: August 10th, 2025
Last Updated: August 31, 2025
These Terms and Conditions govern your access to and use of the website https://ciranox.com and the products and services offered through the Site. This Site is owned and operated by Ciranox LLC.
By accessing or using our Site, you agree that you have read, understood, and agreed to be bound by these Terms. If you do not agree with these Terms, please do not use the Site.
Intellectual Property
All content on the Site—including but not limited to text, images, graphics, videos, logos, trademarks, downloadable files, and the overall design and layout—is the intellectual property of Ciranox LLC or its licensors. Unauthorized use, reproduction, or distribution of any materials on this Site is strictly prohibited.
Age Restrictions
You must be at least 18 years old to use this Site. By using the Site, you represent and warrant that you meet this requirement. Ciranox is not liable for any false representations of age.
Acceptable Use
You agree to use this Site only for lawful purposes and in a way that does not infringe on the rights of, restrict, or inhibit anyone else’s use and enjoyment of the Site.
You agree not to:
- Harass, threaten, or intimidate others
- Violate any third-party rights
- Engage in fraudulent or misleading behavior
- Upload or share offensive, obscene, or unlawful content
- Attempt to gain unauthorized access to other user accounts or the Site’s systems
- We reserve the right to terminate or restrict your access if you violate these terms or any applicable laws.
Services and Products
Ciranox offers wellness and health services, which include, but are not limited to:
- Telehealth Consultations
- Nutritional Counselling
- Mental Health
All products and services are described as accurately as possible, but we do not warrant that all content is error-free, current, or complete. Use of our services is at your own risk.
Medication Adherence and Specific Requirements
To ensure the effectiveness and safety of your treatment, all medication must be taken exactly as prescribed by your licensed healthcare provider. Adherence to dosing protocols is essential for the success of your program and continued eligibility for any treatment guarantees or support services offered by Ciranox LLC.
Follow-Up Appointments and Re-engagement Policy
As part of your active enrollment in a Ciranox program or subscription, you are entitled to free follow-up appointments with our licensed healthcare providers and support team, as long as your subscription remains active and in good standing.
This includes:
- Ongoing provider consultations
- Check-ins for medication monitoring
- Dosing adjustments or treatment modifications
- Access to care coordination and a nutritionist
Reactivation After Inactivity
If you have not engaged in your program, missed scheduled appointments, or discontinued services for more than 60 consecutive days, your account will be placed in an inactive status.
Should you wish to return to care after this 60-day hiatus:
- A reactivation consultation fee will apply, which will be disclosed prior to scheduling
- Approval for treatment resumption is at the sole discretion of your Ciranox provider, based on updated medical information and treatment eligibility
This policy helps ensure that returning patients receive the appropriate level of care and medical review needed for safe and effective re-engagement.
Payment and Financial Terms
All fees for services and products are due at the time of purchase unless otherwise stated. Payments will be made using accepted payment methods listed at checkout.
By providing your payment information, you authorize Ciranox to charge the applicable fees, including recurring subscription charges if applicable.
If a payment fails or is reversed, your access to services will be suspended until the balance is settled. Unpaid balances will be referred to collections, and you will be responsible for any applicable legal or recovery fees.
Cancellation Policy
72 hours within the next billing consent sent.
Refund Policy
All payments are non-refundable once processed, including in cases of:
- Failure to attend scheduled consultations
- Incomplete onboarding requirements
- Cancellation requests outside the 48-hour window
Refunds are issued only under extraordinary circumstances, at the sole discretion of Ciranox LLC.
Prescription and Provider Services
Ciranox’s telehealth and treatment programs will include prescriptions. Prescriptions will be filled by partner pharmacies, which are located in the United States. Medication origin, delivery times, and availability vary due to supply chain factors. Ciranox does not guarantee the continuation of any prescription or treatment plan and may pause, adjust, or cancel treatment for safety, efficacy, or medical appropriateness.
Limitation of Liability
To the fullest extent permitted by law, Ciranox LLC and its directors, officers, affiliates, partners, employees, and contractors shall not be liable for any indirect, incidental, consequential, or special damages arising from your use of the Site or any products or services purchased through it.
Indemnification
By using this Site, you agree to indemnify, defend, and hold harmless Ciranox LLC and its affiliates from any claims, liabilities, damages, or expenses (including reasonable attorney fees) arising from your use of the Site, your violation of these Terms, or your violation of any third-party rights.
Dispute Resolution and Governing Law
These Terms are governed by the laws of the State of Delaware, where Ciranox LLC is registered. Any dispute shall be resolved exclusively in the state or federal courts located in New Castle County, Delaware.
You waive any right to participate in class actions and agree to resolve disputes individually.
Consumer Protection Rights
These Terms do not affect your rights under any consumer protection laws in your jurisdiction. Where applicable, mandatory legal rights shall prevail over conflicting provisions in these Terms.
Severability
If any part of these Terms is found to be invalid or unenforceable, that part will be severed, and the rest of the Terms shall remain in full force and effect.
Changes to These Terms
Ciranox reserves the right to update or modify these Terms at any time. Changes will be communicated via email (if you are a registered user) and/or published on this page. Continued use of the Site after such updates constitutes acceptance of the new Terms.
Disclaimer: Ciranox reserves the right to assign, reassign, or change healthcare providers at its sole discretion at any time and for any reason, without prior notice or obligation to inform the client. Continuity of care will be maintained to the best of our ability, but Ciranox does not guarantee the availability of any specific provider. By using our services, you acknowledge and agree to this policy.
Contact Information
If you have any questions about these Terms and Conditions, please contact us at:
Ciranox LLC
Email: support@ciranox.com
Website: https://ciranox.com
Phone: (307)-318-3823